Ecommerce rules


These E-Commerce Rules (hereinafter referred to as the "Rules") are binding and integral to the contract of sale concluded between the e-shop https://www.riedis.lt (hereinafter - Riedis, e-shop, our, us) and Riedis client (hereinafter referred to as You) part of the Terms and Conditions of Purchase and Sale of Shop Items and Establishing Riedis and Your Rights and Obligations Relating to Purchase and Sale of Items in the store.


I. General Provisions

1. Use e-shop services are entitled to:

   1.1. at least 18 years;

   1.2. minors between the ages of fifteen and eighteen years only with the consent of their parents, adoptive parents or guardians, unless they have self-employment or scholarship;

   1.3. legal entities;

   1.4. authorized representatives of all the above.

2. If you want to use e-shop service, you must register. Registration is deemed to have taken place and is valid when you electronically submit information about yourself and proceed to the next step.

3. Personal data you provide (name, address, phone, email) store and managed in accordance with 2016. April 27 Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC. and the "Privacy Policy" described in Appendix 1 to these Terms.

4. Prices of goods indicated in e-shop items catalog, is only valid when purchasing these items via e-shop. Product prices are listed inclusive of VAT. Shipping costs are not included and are indicated separately when ordering. The delivery cost is clearly stated to you prior to the order confirmation and is highlighted in the order confirmation itself.

5. The Purchase and Sales Agreement between you and Riedis shall be deemed to be concluded from the moment when you have made a shopping cart, indicated a delivery address, selected a payment method and are familiar with (after reading the button “I agree with the Rules”) By rules, you press the "Next Step" button. The contract concluded electronically between Riedis and You is protected by e-shop in store and may be available to you electronically.

II. Your RIGHTS AND OBLIGATIONS

7. You can select and order any item from e-shop goods catalogs.

8. You use the e-shop, you agree to be bound by these terms and conditions.

9. You must provide complete and correct details in the store registration form. If your personal data changes and we are not informed, you will bear all risk of loss.

10. You are responsible for all actions you take through the e-shop.

11. The same person is prohibited from registering and using e-shop services by multiple names.

12. You must be at the specified location, time and place to receive the ordered goods.

13. You agree not to transfer your registration and login details to third parties. If you lose your login details, you must immediately notify Riedis by email labas@riedis.lt. Riedis is not responsible for the actions of third parties using your login data until the moment of notification. In this case, Riedis has the right to consider the actions was made by you in the store.

14. Riedis is not responsible for the actions of third parties, who, after using your banking system, enter into purchase and sale agreements using e-shop services.

15. In order to provide you with a full service on our site, please allow cookies (cookies) to be stored on your computer (device). We will use the information we record to identify you as a previous user of the site and to collect statistics on site traffic. You can view what information (cookies) we record at any time, and you can delete some or all of your cookies. You also have the right to object to the recording and use of information (cookies) on your computer (device), but in that case some features of the site may not be accessible to you. You may revoke your consent at any time by modifying your Internet browser settings or by contacting us through any of the contacts posted on the site.


III. Rights and obligations of Riedis

16. If false, inaccurate, misleading or incomplete information is provided during the registration process or later, or you fail to comply with any other obligation under these Rules, Riedis shall have the right to immediately cancel the registration and delete your data or restrict your right to use the e-shop services. You are solely responsible for the consequences of incorrect information you provide.

17. Riedis reserves the right, without prior notice, to suspend or terminate your registration and use of e-shop services if Riedis have reason to believe that you are engaging in unauthorized activities or otherwise attempting to compromise e-shop operation or stable operation.

18. Riedis undertakes to create all conditions for you to use e-shop services.

19. In case of unforeseen circumstances, Riedis undertakes to offer you an analogous product, unable to deliver the ordered product. If you refuse to accept an analogue product, we will refund you within 72 (seventy-two) hours if you have made a prepayment.


IV. Payment for goods

20. You can pay for the goods:

   20.1. cash at the store or courier;

   20.2. using the bank's online banking systems;

   20.3. advance bank transfer;

   20.4. hire-purchase (leasing);


V. Goods Delivery Fee

21. An administration fee of 5 € is applied to orders up to 100,00 €. This fee is for logistics work.

22. If the value of the order exceeds 100,00 € - there is no administration fee.


VI. Delivery of goods

23. Upon acceptance of an order, the goods shall be loaded in a warehouse in Lithuania, Riedis undertakes to deliver the ordered goods after payment to the address indicated in your order in the territory of Lithuania:

   23.1. within 4 (four) business days, paying for the goods in accordance with clauses 20 (20.1-20.4) of these Rules;

24. When the order is received and the goods are loaded in a warehouse located abroad, Riedis undertakes to deliver the ordered goods after payment to the address indicated in your order in the territory of Lithuania or foreign country:

  24.1. within the time period agreed individually and specified in the order confirmation, paying for the goods in accordance with clauses 20 (20.1-20.4) of these Rules;


25. Goods will be delivered by Riedis authorized representative. Once you sign the consignment note, the consignment is deemed to have been properly delivered.

26. You must check the condition of the item at the time of delivery with our authorized representative. If you notice a shipment violation, you must mark it on the consignment note and write down a free-form shipment violation report. If you sign the consignment note without comment, the consignment is deemed to have been handed over in good order. If the delivered item does not contain any parts or documents (eg warranty card, etc.), you must inform Riedis administration immediately.

  26.1. If you do not arrive at Riedis to collect the item from the store at the specified time, it will be stored for a maximum of 3 (three) days, and due to its new collection time must be agreed in advance with Riedis administration. If you are late in collecting the item for more than 30 (thirty) days, Riedis will send you a notice of intention to terminate the purchase and sale agreement within the next 7 (seven) days. If you do not respond to the warning, Riedis will terminate the contract of sale, deduct from the money paid for the item its storage costs, which may not exceed € 14.48, and return the remaining amount to the bank account you specify.

27. Shipping costs indicated in the shop is not included, they are indicated as provided in clause 4 of the Rules.


VII. Warranties of Goods

28. All goods are subject to the manufacturer's own warranty periods. The warranty period is stated on the warranty card issued to you or on an equivalent document.

29. In case of defective goods during the warranty period, repair shall be free of charge.

30. In the event of a defective product, you may request a warranty repair by calling +370 41 888 81 or by contacting the Warranty Repair Service(s) listed on the warranty card.

31. When submitting the item for repair, you must present a valid product warranty voucher and proof of purchase (invoice).

VIII. Returning the goods

32. More than 14 (fourteen) days from the date of delivery of the Goods, the Return shall be subject to the Retail Regulations of the Republic of Lithuania.

33. When a defective product is returned, Riedis undertakes to accept the defective product and, if you do not object, to replace it with an analogous product. If you object to the replacement of a defective product with a quality product, we will refund your payment for the defective product within 72 (seventy-two) hours. In the event that it becomes apparent that Riedis does not have a similar item, you will be refunded within 72 (seventy-two) hours of this clarification.

34. The returned item must be fully assembled. You are responsible for completing the product. If the item is not fully completed, it will not be accepted for return.

35. In the event that you give notice of withdrawal from the contract of sale within 14 (fourteen) days after delivery of the goods (point 33 of the Rules), the goods must be returned in the packaging in which they were delivered. The packaging should be undamaged, clean, properly prepared and packed. In other cases, when returning goods, Riedis would like to meet the same requirements or make maximum efforts to comply with the specified requirements for packaging.

36. You have the right to withdraw from the contract of sale by notifying us in writing (e-mail labas@riedis.lt) within 14 (fourteen) days from the date of delivery.

37. To withdraw from the contract of sale, you must give written notice of withdrawal to the contact addresses specified in point 36 of the Rules within the term specified in the Rules. You will receive a notification of your withdrawal confirmation at the email address you provide. by email. If you do not receive confirmation within 10 working hours, you must contact Riedis by phone. Within 3 (three) business days of canceling your contract, you must telephone or email agree with the Seller the method of returning the Goods (all issues of picking up, shipping and other transportation to the location specified by the Seller). In this case, you must return the purchased Product that meets the requirements of the first and second sentences of paragraphs 34 and 33 of the Rules. If the contract is canceled, the money paid for the Item will be refunded within 5 (five) business days from the date of return of the Item.

38. You are not entitled to withdraw from a contract of sale if:

    38.1. purchase audio and video works and phonograms on any medium, computer programs, and you have tampered with the package protectors (opened or opened the package);

    38.2. You have damaged or substantially changed the appearance of the product; alterations to the appearance of the packaging which were necessary in order to inspect the product received shall not be considered as substantial alterations to the appearance of the product.


IX. Final Provisions

39. Riedis reserves the right to suspend, in its sole discretion, complete, amend these Rules and any other documents related to the Rules by informing you in the store news section. Additions or changes to the Rules shall take effect from the date of their publication,  from the date they are placed in the store system.

40. If you do not agree to the new version, amendments, modifications to the Rules, you have the right to decline them, provided that you lose the right to use the e-shop services.

41. If, after changing the Terms, you continue to use e-shop services provided by the store are deemed to be your acceptance of the new version, amendments or additions to the terms.

42. Any disagreement regarding the implementation of these Rules shall be settled by negotiation. Failing agreement within 30 (thirty) days, the disagreements shall be resolved in accordance with the procedure established by the laws of the Republic of Lithuania.

43. You can submit a claim / complaint to the National Consumer Rights Protection Agency (Click Here) or fill out the claim form on the EGS platform (Click Here)

44. These Rules shall be governed by the law of the Republic of Lithuania.


Contacts

• For those who shop online at www.riedis.lt
Free infoline (by phone) +370 6 418 8881
Information on ordering, delivery and collection of goods via e-mail email labas@riedis.lt

• Buying at Riedis.lt stores
Free infoline (by phone) +370 6 418 8881
Information on ordering, delivery and collection of goods via e-mail email labas@riedis.lt

Administration
Phone +3706 418 8881
El. email labas@riedis.lt
Kalvarijų str. 269, Vilnius

Company details
UAB “Lutex”
Kalvarijų str. 269, LT-08315
Company code 302580708
VAT code LT100005843711
Tel. +370628 88881
El. p. : info@lutex.lt
Bank account: Swedbank,
LT12 7300 0101 2555 2566


Version Date: 2018 May. Dec. 16

Privacy Policy

I. General Provisions

1. This Privacy Policy governs the basic principles and procedures for the collection, processing, and storage of personal data at the Lutex UAB Online Store (hereinafter Riedis and Riedis Customer (hereinafter You, Your).

2. The collection, processing and storage of your personal data is governed by this Privacy Policy, the Personal Data Protection Law of the Republic of Lithuania and other legal acts.

3. By providing your personal information in the Store, you agree that Riedis will manage and process it for the purposes, means and procedures set out in this Privacy Policy and the law.

4. Riedis follows the following basic principles of personal data processing:

  4.1. Personal data are collected for specified and legitimate purposes.

  4.2. Personal data are processed accurately and fairly.

  4.3. Personal data are processed lawfully, i. y. only where:

   4.3.1. the data subject gives consent, agrees to abide by the rules of using the e-shop;

   4.3.2. a contract is concluded or executed where one of the parties is a data subject;

   4.3.3. Riedis is obliged to process personal data in accordance with the law;

   4.3.4. personal data must be processed for the legitimate interest pursued by Riedis or a third party to whom the personal data are supplied and if the interests of the data subject are not overriding.

  4.4. Personal data is constantly updated.

  4.5. Personal data shall be kept for no longer than is necessary for the purposes for which the data were processed.

  4.6. Personal data shall only be processed by authorized personnel.

  4.7. All information on personal data processed is confidential.

  4.8. The State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija) shall be notified of the processing of personal data in accordance with the established procedure.

5. Eshop services may be used:

  5.1. all individuals, older than 18 years of age;

  5.2. minors between the ages of fourteen and eighteen, only with the consent of their parents, adoptive parents or guardians, unless they have self-employment or scholarship;

  5.3. legal entities;

  5.4. authorized representatives of all the above.

6. Please be informed that, in order to provide you with a full range of services on our site, we are storing information (cookies) on your computer (device). We will use the information we record to identify you as a previous user of the site and to collect statistics on site traffic. You can view what information (cookies) we record at any time, and you can delete some or all of your cookies. You also have the right to object to the recording and use of information (cookies) on your computer (device), but in that case some features of the site may not be accessible to you. We assume that using eshop we agree to store information on your computer (device). You may revoke your consent at any time by modifying your Internet browser settings or by contacting us through any of the contacts posted on the site.

II. Collection, processing and storage of personal data

7. Riedis respects everyone's right to privacy. Your personal data (name, age, address, telephone number, email address and other information in the e-shop registration form) is collected and processed for the following purposes:

  7.1. process orders for your goods;

  7.2. issue financial documents (such as invoices);

  7.3. solve problems related to the presentation or delivery of goods;

  7.4. fulfill other contractual obligations;

  7.5. for direct marketing purposes.

8. You must provide complete and correct personal information during the eshop registration.

9. By processing and storing your personal data, Riedis implements organizational and technical measures that ensure the protection of personal data from accidental or unlawful destruction, alteration, disclosure, as well as from any other unlawful processing.

10. Riedis may use data not directly related to your person (details of goods purchased) for statistical purposes. Such statistical data will be collected and processed in such a way as to prevent the disclosure of the Customer's identity or any other personal data that could be used to identify the Customer.

III. Transfer of personal data to third parties

11. Riedis reserves the right to transfer information to third parties:

11.1. only for the purposes mentioned in clauses 4, 6 of this document;

11.2. only under the procedure established by the laws of the Republic of Lithuania.

IV. Change or update of personal data

12. You have the right to change and / or update the information provided in the registration form at any time.

V. Transmission of Information or Claims

13. If you have authorized the processing of your personal data, you have the right to:

  13.1. require the rectification, destruction of your personal data or the suspension, except for storage, of your personal data processing actions when the data is processed in violation of this and other laws;

  13.2. disagree of the processing of your personal data.

14. Upon receipt of your request for processing of personal data, Riedis will reply to you not later than within 30 calendar days from the date of your request. Only requests for the processing of personal data submitted in writing (by e-mail to labas@riedis.lt or by mail to: Kalvarijų g. 269, LT-08315 Vilnius, Lithuania) will be considered.

VI. Changing the Privacy Policy

15. Riedis has the right to change the Privacy Policy in whole or in part by notifying in news section of the store.

16. Additions or changes to this Privacy Policy will be effective from the date they are posted - from the day they are hosted on in the store eshop system.

17. If you do not agree with the new version of the Privacy Policy, you have the right to withdraw it in writing (by email to labas@riedis.lt or by mail at Kalvarijų g. 269, LT-08315, Vilnius), provided you lose your right to use the eshop services.

18. If you continue to use e-mail after the Privacy Policy has been amended or modified. Services provided by the Store are deemed to be your acceptance of the new version.

Version Date: 2018 May. 16th